Vision and Mission

Vision

The UMass Memorial Health Patient and Family Advisory Council (PFAC) seeks to foster a culture of care and caring where patients are nurtured in body, mind and spirit.

Mission

The Patient and Family Advisory Council seeks to promote safe and comprehensive patient- and family-centered care:

  • The furtherance of compassionate and respectful provider-patient partnerships in care
  • The inclusion of families/friends as defined by the patient
  • The understanding of, respect for, and accommodation of diversity in family life, values, beliefs, customs and practices
  • The encouragement of effective two-way...

What Is an Intensivist?

What is an Intensivist?

An intensivist is a board-certified physician who provides special care for critically ill patients. Also known as a critical care physician, the intensivist has advanced training and experience in treating this complex type of patient.

What Kind of Training does an Intensivist Have?

After medical school, an intensivist completes a residency and board certification in a specialty such as surgery, internal medicine, pulmonary medicine or pediatrics, plus an additional two- to three-year fellowship and certification in critical care medicine.

How is an Intensivist Different

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Telephone Directory for the Medical Center

Connecting all campuses and departments: 508-334-1000

Emergency Departments

Memorial Campus

University Campus

Marlborough Campus

Clinical Department Chairs

The Clinical Department Chairs at UMass Memorial Medical Center provide clinical, academic, and operational leadership across a wide range of medical and surgical specialties. As senior physician leaders within an academic medical center and the clinical partner of UMass Chan Medical School, these department chairs oversee patient care, faculty development, medical education, and research initiatives. Their leadership supports high-quality, patient-centered care, drives clinical innovation, and strengthens UMass Memorial’s position as a leading health care system serving Central Massachusetts...

Injury Prevention Center

Keeping Our Communities Safe in Central Massachusetts and Beyond

The Injury Prevention Department at UMass Memorial Health is here to support you and your family before an injury ever occurs. Home to the region’s only Level I Trauma Center, we know firsthand about the types of traumatic injuries happening in our community — and how you can best prevent them.

Who We Serve

Our Injury Prevention Department partners with our community and with local and national organizations. We also help underserved communities by providing better access to safety information and equipment. Our partners include:  

  • A...

Pediatric Cancer and Blood Disorders Care

Personalized Care for Childhood Cancers and Blood Disorders in Central Massachusetts and Beyond

As the region’s only comprehensive pediatric cancer and blood disorders program, we’re equipped to offer the same excellent level of care you would find at the largest hospitals in the nation. Our smaller size means your child receives individualized attention. Your family gets to know and trust our doctors, nurses, social workers and child life specialists. 

For adolescents and young adults who require ongoing follow-up care, UMass Memorial also offers comprehensive adult cancer services and survivor...

Adolescent and Young Adult Medicine

Adolescent and Young Adult Medicine in Central Massachusetts and Beyond

Providers at UMass Memorial Medical Center – Children’s Medical Center are here to help when your child faces physical, emotional and developmental challenges. We provide specialized services and support related to common health issues, puberty, reproductive health, mental health, life changes and more.

Our expertise in adolescent and young adult medicine enables us to connect with patients on a deeper level. This background helps them feel understood and cared for — making it easier to open up about their concerns. 

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Information for Physicians

Neonatal-Perinatal Medicine Fellowship

The Neonatal-Perinatal Medicine Fellowship is offered to medical school graduates who have completed an approved three-year pediatric residency or met Accreditation Council for Graduate Medical Education approved standards.

Neonatology and Perinatology Outreach Program

A Neonatology and Perinatology Outreach Program (for referring hospitals) offers outreach conferences and statistical data on neonates. This program is conducted in conjunction with the following Massachusetts hospitals:

  • HealthAlliance Hospital in Leominster
  • Harrington Memorial Hospital in...

Information for Families

NICU Visiting Hours

You are welcome to be with your baby any time you’d like. The following guidelines provide a private and safe place for the families and babies.

  • All visitors must be with one of the infant's parents or guardian with appropriate identification.
  • All visitors and parents must sign the logbook at the front desk when arriving and sign out when leaving.
  • Two visitors at a time may be with the parents at the bedside.
  • Children under 16 who are not brothers or sisters of the baby may not go into the nursery but are welcome in the Family Lounge.
  • After 8:30 pm, visitors must enter/exit the...

NICU Programs and Services

The UMass Memorial NICU provides programs and services focusing on the wellness your family and baby.

Screening Programs

  • Hearing evaluations
  • Eye evaluations for retinopathy of prematurity, a possible side effect of premature birth
  • Metabolic disorders
  • Car seat testing

Center for Healthy Infant Lung Development (CHILD) Clinic – The team from the CHILD Clinic includes dedicated caregivers from many different specialties who will work together with your family to help your child develop healthier lungs.

Child Development Program – We assess your infant's behavioral and developmental needs. This helps you...