Residents of Quebec, Canada, Marie-Claude Boucher and her husband, Brian McManus, have longstanding family ties to the Worcester area. Recently, Marie-Claude, as well as Brian’s mother, Ettie McManus, both turned to the expert physicians at UMass Memorial Medical Center after facing complex health challenges.

For more than a year, Marie-Claude struggled with severe back pain, numbness in her hands and feet, and a series of inconclusive diagnoses from local neurologists and specialists. As her symptoms worsened, Brian — who had previously received routine cardiac care at UMass Memorial Medical...